Handling a Difficult Customer

This course will teach you how to deal with difficult customers, which can greatly benefit anyone who works in a customer service, or customer facing role.
Customer service is becoming more and more crucial today, where the “customer is always right” (hint: they are not). While the customer may not always be right, they must have the belief that they are, and that after an interaction with a company, that they are happy.
Customer retention is more important than ever today, so learn how to deal with difficult customers, and turn them into future customers for your business, not a rival.
KEY LEARNING POINTS
- Learn how to effectively handle difficult customers.
- Find a resolution that benefits all parties involved.
- Protect your company’s reputation.
ADVANTAGES OF THIS COURSE
After completing this course, you will have a much better understanding of how to deal with tricky customers, whether they are rude, unhappy, or just plain difficult.
- Cultivate a positive attitude
- Manage internal and external stress
- Develop abilities to listen actively and empathize
- Build a rapport with customers in person and over the phone
- Understand the diverse challenges posed by customers
- Develop strategies to adapt to challenging circumstances
Course Code |
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EC113544 |
Type |
Online Course |
Course Access |
1 Year |
Exams Included |
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No |
System requirement
Processor |
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1 gigahertz (GHz) |
RAM |
1 GB |
Operating Systems |
Windows 7 Windows 8 Windows 10 Mac OS iOS |
Browsers |
Internet Explorer 8 or above Google Chrome Safari 6 or above Mozilla Firefox |